CRM
Autopilot
For Booked Leads
Extra Hour starts by answering Instagram and Facebook DMs for solo owners, following up when conversations go stale, and booking leads into your calendar. Then we add the tools and CRM backend that keep website intake, reminders, SMS follow-up, reviews, and reactivation moving.
For owners who want the whole follow-up backend handled, not just faster replies.
fresh leads captured
follow-ups scheduled
bookings this week
Chat Is The Wedge.
CRM Is The Business.
The first job is replying fast. The bigger job is following up in context when leads go quiet and making sure every appointment, reminder, review, and next step has somewhere to go.
Instant Chat Response
Instagram and Facebook DMs get answered quickly, with proactive follow-up when a conversation goes quiet.
Calendar Booking
Qualified leads can move straight into available appointment times on a personal or business calendar.
CRM Contact Records
Every new lead gets organized with conversation history, appointment status, notes, and next steps.
Follow-Up Automation
Quiet prospects, unbooked leads, no-shows, past customers, and review requests get managed without the owner babysitting the inbox.
Start With Response.
Scale Into Autopilot.
Start with the DM booking system, then add more of the backend a solo owner normally has to manage by hand.
DM To Booked
Instagram and Facebook DMs to booked calendar appointments, with AI follow-up when leads stop responding.
- ✓ Instagram and Facebook DM response
- ✓ Context-aware follow-up for stale conversations
- ✓ Same business knowledge base
- ✓ Books to your existing calendar
- ✓ Lead details sent to you
- ✓ Human handoff when needed
- ✓ Fast launch for busy owner-operators
- ✓ Ready to expand when the business wants more automation
Booking Follow-Up System
The follow-up layer for website forms, Facebook lead ads, text registration, reminders, and CRM workflows.
- ✓ Website chat, forms, and Facebook lead ad follow-up
- ✓ Social DMs still included
- ✓ Dedicated business text line after registration
- ✓ A2P/10DLC setup support
- ✓ CRM contact records and lead statuses
- ✓ Appointment reminders
- ✓ Unbooked lead follow-up
- ✓ Review request workflow
- ✓ Pipeline visibility
CRM Autopilot
The managed CRM and follow-up backend behind the chat assistant, built for owners who do not have a front desk.
- ✓ Everything in Booking Follow-Up System
- ✓ Full CRM buildout
- ✓ Pipelines, stages, and calendars
- ✓ Automated follow-up marketing
- ✓ Reactivation campaigns
- ✓ Review engine
- ✓ Custom workflow automations
- ✓ Monthly optimization and reporting
The Backend That Makes Chat Worth More.
Fast replies are valuable, but the managed CRM backend is what keeps the next steps organized: stale-lead follow-up, appointment reminders, lead stages, review requests, reactivation, reporting, and follow-up marketing.
Instead of leaving every lead in a message thread, CRM Autopilot gives the owner one place to track contacts, appointments, follow-up, reviews, and reactivation.
New Lead Speed-To-Booking
New conversations are captured, answered, qualified, and pushed toward the calendar while the owner is with a client or out on a job.
Appointment Reminders
Booked customers receive reminders and confirmations so the business loses fewer appointments to silence.
No-Show And Unbooked Follow-Up
Leads who stall, cancel, miss appointments, or stop responding are routed into thoughtful follow-up instead of disappearing.
Review And Reactivation Engine
Completed appointments trigger review requests, and older contacts can be reactivated with practical offers.
Build The System In Layers.
Map the lead flow
We identify how Instagram and Facebook DMs turn into booked appointments today, then map where the deeper follow-up system should eventually plug in.
Connect chat and calendar
We launch DM To Booked around social DMs, live calendar booking, and stale-conversation follow-up. Website forms, landing page forms, Facebook lead ads, website chat, and SMS can come in during the deeper integration setup.
Build the CRM backend
We configure contacts, pipelines, calendars, appointment stages, reminder logic, tasks, reviews, and reporting.
Tune the autopilot
We improve replies, follow-up timing, nurture campaigns, pipeline stages, and reporting from real lead behavior.
Answer Leads First.
Automate The Follow-Up Next.
Extra Hour can start as a social DM booking and follow-up system, then grow into the managed CRM system that keeps appointments and customer follow-up moving.
Book A CRM Build Call